Privacy Policy

What we collect

When you apply for membership we collect your name, email address, city and country, an optional phone number, how you heard about us, an optional referral name, and your written answers to the application questions. Those answers are read by the small team who review applications.

When you hold an account we store your email address and, if you signed in with Apple, the name Apple passes us the first time you authorise the app. Sign in with Apple lets you hide your email address; if you do, we only ever see Apple’s relay address, and that works fine.

When you use the club we store the classes and events you book, waitlist entries, community forum posts and comments you write, and any add-ons you purchase.

Payments

Card details are handled by Stripe and are never sent to or stored on our servers. We keep the identifier Stripe gives us so we can match a payment to a membership, along with the amount and date.

Moonrise AI

The assistant in the iOS app runs on your device using Apple’s on-device model. Your questions are not sent to us or to any third party, and we do not keep a transcript. To answer usefully it is given your upcoming schedule and your membership tier, which stay on the device with it.

On devices without Apple Intelligence the assistant falls back to fixed answers written by us. The app tells you which one is answering.

What we do not do

We do not sell your information. We do not share it with advertisers. We do not use it to build a profile of you for anyone outside Moonrise.

We use a small number of processors to run the club — Stripe for payments, an email provider for the messages we send you, and our hosting and database providers. They only handle what they need to do that work.

Deleting your account

You can delete your account from the Moonrise app: open the account menu, choose Profile, and select Delete Account. You can also ask us through the contact form.

Deleting removes your account, your profile, and your access. Records we are required to keep for tax and accounting — for example a receipt for a payment already made — are retained for as long as the law requires, and nothing else.

How long we keep things

Applications are kept while they are under review and, if you become a member, for as long as you are one. If an application is not successful we keep it only as long as we need to for our records.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Write to us through the contact form and we will respond.